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Can I return my product/order?

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Most Alpine products have a seal. These products cannot be returned in case the seal is broken, because of hygienic reasons. In case you believe the quality of the product isn’t in order, please contact us. Below you can find the terms and conditions for returning your order.

You received the wrong product

We always compile your order with the greatest possible care. However, should you receive a product that you did not order, we would like to ask you to return it to us with our withdrawal form. We will reimburse you for the return shipping costs on your bank account. Of course, we will not charge any shipping costs when we send you the correct product afterwards.

You ordered the wrong product

Of course it is possible that you order the wrong product from us by accident yourself. In this case, you can return the product to us, using our withdrawal form. We will refund the purchase price and the shipping costs from your order onto your bank account. Shipping costs from your order are only refunded in case you return the complete order. The shipping costs for returning the product to us is at your own expense.

You want to register a return shipment

Please use our withdrawal form. Do you have any remarks/ feedback on the product? Please send us an e-mail at consumer@alpine.eu before returning your order.

Right of withdrawal upon delivery of products

Upon the purchase of products, you have the possibility to dissolve the agreement without provision of reasons within fourteen days. This period takes effect on the day after receipt of the product by or on behalf of you. During this period, you are to handle the product and the packaging with care. You will only unpack the product to the extent necessary to be able to assess whether or not you wish to keep the product. If you exercise your right of withdrawal, you will return the product with all included accessories and in its original state and packaging to Alpine Nederland B.V. in accordance with the instructions issued by Alpine Nederland B.V.

Costs in case of withdrawal

If you exercise your right of withdrawal within 14 days, we will reimburse the amount paid for the product as well as possible shipment costs paid with your order. Shipping costs from your order are only refunded in case you return the complete order.  The costs for returning the product will be at your own expense. We will reimburse the amount paid as soon as possible, however at the latest within 30 days after the return shipment or withdrawal. The amount paid will be refunded using the same paying method used with placing your order.

Exclusion of right to withdraw

If you don’t have a right of withdrawal, Alpine Nederland B.V. can only exclude this if Alpine Nederland B.V. has clearly specified this in the offer, in due time prior to the signing of the agreement.