For obvious hygienic reasons, most Alpine products come with a seal. Should a product have a technical defect, you can contact us.
Rules regarding returns
You have received the wrong product
We always compile your order with the greatest possible care. However, should you receive a product that you did not order, we would like to ask you to return it to us with our withdrawal form. We will reimburse you for the shipping costs on your bank account. Of course, we will not charge any shipping costs when we send you the right product afterwards.
You ordered the wrong product
Of course it is possible that you order the wrong product from us yourself. In this case, you can return the product to us, using our withdrawal form. We will deposit the purchase price and the shipping costs on your bank account. The shipping costs for returning the product to us shall be at your expense.
You want to register a return shipment
Right of withdrawal upon delivery of products
In the purchase of products, you can the possibility to dissolve the agreement without provision of reasons for a period of at least fourteen days. This period takes effect on the day after receipt of the product by or on behalf of you.
During this period, you are to handle the product and the packaging with care. You will only unpack the product to the extent necessary to be able to assess whether or not you wish to keep the product. If you exercise your right of withdrawal, you will return the product with all included accessories and in its original state and packaging to Alpine Nederland B.V. in accordance with the instructions issued by Alpine Nederland B.V.
Costs in case of withdrawal
If you exercise your right of withdrawal, you will never bear more than the costs of the return shipment. We will reimburse the amount paid for the product and shipment as soon as possible, however at the latest within 30 days after the return shipment or withdrawal.
Exclusion of right of withdrawal
If you don’t have a right of withdrawal, Alpine Nederland B.V. can only exclude this if Alpine Nederland B.V. has clearly specified this in the offer, in due time prior to the signing of the agreement.