Refund policy
Alpine Guarantee & Return Policy
Last updated: 04/11/2026
This policy explains your statutory rights, Alpine's guarantees and how returns and refunds work.
Your rights at a glance
- 14-day right of withdrawal (statutory): changed your mind? Withdraw within 14 days of delivery, without giving a reason, even if the product has been opened.
- 100-Day Satisfaction Guarantee (Alpine): not happy with the fit, comfort, noise reduction or ease of use? Return it within 100 days of delivery.
- Right to complain (statutory, 3 years): product defective or not as described? We will repair it, replace it or refund you.
The 100-Day Satisfaction Guarantee is offered by Alpine in addition to your statutory rights and does not limit them.
Part 1: Guarantee
1. Right to complain
All Alpine products are covered by the statutory right to complain about defects for 3 years from delivery. Your product must:
- Work as intended
- Match the description on our website or packaging
- Have the quality and durability that is normal for this type of product
If your product has a defect that was present at delivery, you are entitled to repair or replacement, or in certain cases a price reduction or full refund. These statutory rights apply automatically and cannot be excluded.
Please report a defect within a reasonable time after you have discovered it. A complaint made within 2 months of discovering the defect is always considered on time.
More about your rights: Legal guarantee notice
2. Normal wear and tear
Most Alpine products are designed for regular or intensive use and are made of materials that naturally wear over time. Normal wear and tear is not a defect.
Indicative lifespan with regular use:
- Universal earplugs: approx. 3–6 months (the material may tear or stretch, or hygiene can no longer be guaranteed)
- Earmuffs: approx. 9–12 months (ear cushions, headband padding or size adjusters may wear)
These lifespans are indicative, to help you plan when to replace your products. They do not affect or shorten your statutory right to complain for defects present at delivery.
How long a product lasts depends on:
- How often and how long it is used
- Exposure to sweat, dirt, moisture or heat
- Cleaning and storage habits
3. What the statutory right to complain covers
Covered:
- Manufacturing or material defects
- Products that do not work as intended when used correctly
- Defects that were already present at delivery
Not covered:
- Normal wear and tear
- Hygiene-related deterioration from regular use
- Damage caused by misuse, or incorrect cleaning or storage
- Products that have reached the end of their normal lifespan
Part 2: Returns & refunds
4. Right of withdrawal (14 days)
You may withdraw from your purchase within 14 days of the day you received the product, without giving any reason. Most Alpine products are sealed for hygiene reasons. EU law allows sellers to exclude sealed hygiene products from the right of withdrawal once the seal is broken, but Alpine has chosen not to apply this exclusion. You may withdraw even if the product has been opened.
How to withdraw: use our withdrawal form, the model withdrawal form in our Terms and Conditions, or send a clear statement to support@alpinehearingprotection.com. It is sufficient to send your statement before the 14-day period ends.
Returning the product: send the product back within 14 days of informing us, following the instructions you receive. Please include all accessories and, where possible, the original packaging.
Costs and refund: return shipping costs are your responsibility. We refund the purchase price, including the standard delivery costs you paid, via the original payment method within 14 days of receiving your withdrawal. We may withhold the refund until we have received the product or you have provided proof of return. If you chose a delivery option more expensive than our standard delivery, we only refund the standard delivery cost. You are only liable for any loss in value resulting from handling the product beyond what is necessary to establish its nature, characteristics and functioning.
5. 100-Day Satisfaction Guarantee
If a product does not meet your expectations because of comfort, size, fit or insufficient noise reduction, you can return it within 100 days of delivery.
Conditions:
- Request your return within 100 days of delivery.
- We recommend using the product several times before requesting a return. It often takes a little time to get used to new earplugs or earmuffs.
- Handle the product with care and return it with the original packaging and accessories.
- Return shipping costs are your responsibility.
- Returns are not accepted in case of misuse.
Original delivery costs are not refunded under this guarantee.
6. Fair use: 100-Day Satisfaction Guarantee
The 100-Day Satisfaction Guarantee is a voluntary commercial guarantee for individual consumers. To keep it fair and sustainable, a return must meet ALL of the following conditions:
- First purchase of this product type: the guarantee applies to your first purchase of a specific product type, regardless of who it was for. This also applies if your first purchase was a gift and your second purchase is for yourself.
- Single item: the guarantee does not apply to bulk orders or multiple items of the same product type.
- Eligible reason: dissatisfaction with comfort, fit, size or noise reduction only. Returns because of a wrong colour, style or variant are not covered (see section 8).
- Maximum twice per 12 months: the guarantee can be used no more than twice within a 12-month period.
Alpine reserves the right to:
- Refuse a request if the purchase history shows a pattern of misuse, such as repeated requests for the same product type. Each decision is made case by case, with documented reasons.
- Exclude a customer's future purchases from the guarantee in case of proven misuse.
Important: these conditions apply only to the 100-Day Satisfaction Guarantee. They do not affect your statutory rights, including the 14-day right of withdrawal and the statutory right to complain.
7. Defective, damaged or incorrect products
Orders are assembled with the utmost care. If you receive a defective, damaged or incorrect product, contact customer service with your order number and a photo of the product, and return it according to their instructions. Alpine covers all shipping costs for the return and the replacement.
8. Incorrectly ordered products
If you ordered the wrong product, colour, style or variant, you can return it within 14 days of delivery under your right of withdrawal (section 4). Wrong colour, style or variant is not covered by the 100-Day Satisfaction Guarantee. Additional shipping costs caused by an incorrectly entered delivery address are your responsibility.
9. Refunds
Refunds are made via the original payment method. For a withdrawal, the timing in section 4 applies. For all other returns, we refund within 14 days of receiving the returned product. Alpine does not charge any fees for processing a refund.
Part 3: Fit and attenuation guidelines
Fit – universal earplugs
The sizing of universal earplugs is based on an average ear size. Thanks to the thermoplastic material, the earplugs adapt to the ear canal. However, every ear canal is different.
Do the earplugs go very deep into the ear canal and are they difficult to remove? This may indicate a larger ear canal. Our customer service team is happy to advise you on a better fit.
Are the earplugs difficult to insert and do they sometimes fall out? In that case, you may have a smaller ear canal. We recommend trying Alpine Pluggies Kids or SleepDeep Mini.
Attenuation – universal earplugs
Do you feel that your earplugs do not reduce enough noise? This may be due to fit issues, as described above. It may also be that you are more sensitive to sound. In that case, we recommend choosing a different product.
Part 4: Contact & support
Not sure whether your issue falls under the statutory right to complain or the 100-Day Satisfaction Guarantee? Our customer service team is happy to look at your case.
Email: support@alpinehearingprotection.com
Alpine Nederland B.V., Europalaan 40, 3526 KS Utrecht, the Netherlands