More questions?
Loss Protection for Tune.
Lost or damaged your Tune?
Lost your Tune? Happens to the best of us. Good thing you've got Loss Protection. Fill out the form below. Once approved can get your replacement pair of new Alpine Tune earplugs, and you'll be ready for the next festival in no time.
How it works
Claim Your Replacement
If you lose your Tune, we'll replace it with a new one - completely free. Coverage is active for 6 months from activation.
6 months from activation. We'll email you when it activates (14 days after purchase) with your exact expiry date.
Typically 3–4 business days. We'll email you with a decision and your replacement code if approved.
30 days from approval. You have a month to pick your Tune and order.
No, loss insurance must be purchased in the same order as your Tune. You can't add it later or buy it on its own. It needs to be part of the same purchase.
Yes! Pick any Tune color available on our product page.
Wait for it to come back in stock, pick a different color, or reach out to support@alpinehearingprtection.com - we're happy to help figure it out.
Usually because your information didn't match our records, you didn't buy loss protection with the Tune you're claiming, or your coverage expired. If you think there's a mistake, contact support@alpinehearingprtection.com.
No, the code only works on our NL webshop.
No, coverage is 6 months from activation.
Check your spam folder. Still can't find it? Email: support@alpinehearingprtection.com with your order number.