More questions?
Loss Protection for Tune.
Lost or damaged your Tune?
Did you add Loss Protection when you bought your Alpine Tune? Then you’re covered. Fill out the form below with your order number. Once your claim is approved, we’ll send you a new pair of Tune earplugs, so you’re ready for the next festival in no time.
Loss Protection is no longer available to buy. You can make a claim as long as your Loss Protection is still valid, which is 6 from your activation date. Didn’t add Loss Protection to your order? Our customer service team is happy to help you find the right replacement.
How it works
Claim Your Replacement
If you lose your Tune, we'll replace it with a new one - completely free. Coverage is active for 6 months from activation.
6 months from activation. We'll email you when it activates (14 days after purchase) with your exact expiry date.
Typically 3–4 business days. We'll email you with a decision and your replacement code if approved.
30 days from approval. You have a month to pick your Tune and order.
No, loss insurance must be purchased in the same order as your Tune. You can't add it later or buy it on its own. It needs to be part of the same purchase.
Yes! Pick any Tune color available on our product page.
Wait for it to come back in stock, pick a different color, or reach out to support@alpinehearingprtection.com - we're happy to help figure it out.
Usually because your information didn't match our records, you didn't buy loss protection with the Tune you're claiming, or your coverage expired. If you think there's a mistake, contact support@alpinehearingprtection.com.
No, the code only works on our NL webshop.
No, coverage is 6 months from activation.
Check your spam folder. Still can't find it? Email: support@alpinehearingprtection.com with your order number.