FAQ
Resi
Every Alpine product comes with a 100-day satisfaction guarantee. Not happy with the fit, comfort, or noise reduction? Before you return - let's make sure everything is set up correctly. A good fit makes all the difference.
What's the issue?
Did you insert your earplugs the right way? Check the manual for proper insertion instructions.
Some of our products come in multiple sizes — have you tried them all? If you can't find the right size or have trouble changing the tips, take a look here.
This includes: PartyPlug, PartyPlug Pro, Silence, Tune, MusicSafe, MusicSafe Pro.
For Muffy Baby and Muffy Kids, the Headband grows with them - check the manual for proper adjustment.
If you've followed the manual correctly but still can't achieve a proper fit, you can return the product under our 100-day satisfaction guarantee for a refund or store credit, and try a different Alpine product that might better suit your ear shape.
Earplugs should never hurt! Check the manual for your product to make sure you've inserted them correctly.
This is usually a sign the earplug is inserted too deeply, at the wrong angle, or that the tip size isn't right. Try a smaller tip size if needed.
For Muffy Baby and Muffy Kids, make sure the Headband isn't adjusted too tightly — check the manual for proper sizing.
If pain persists after trying different sizes and correct insertion, this product may not be the right fit for your ears. You can return it under our 100-day satisfaction guarantee for a refund or store credit.
If noise reduction isn't meeting your expectations, this is often down to fit — check the manual for correct insertion instructions.
If the fit is correct, this product might not provide the noise reduction level you need. You can return it under our 100-day satisfaction guarantee for a refund or store credit, then choose a different Alpine product with higher noise reduction that better suits your situation. Not sure which product would work best? Our customer service team is happy to help.
Which hearing protection do you have?
V-Shaped earplug
Make sure you insert the earplug with the narrow end pointing inward. Pull your ear gently upward and backward to open the ear canal, then slide the earplug in with a small rotating motion until it sits snugly. A good fit means no gaps and a slight reduction in ambient sound. If the medium tip doesn't feel right, try switching to a small or large. Can't find the right tip size or having trouble changing the tips? Take a look here.
Find the manual for your product here:
Earmuff & Muffy
Check that the cushions sit fully around your ears and the headband is centred on top of your head. The earmuff should feel snug but not tight — no gaps between the cushion and your skin. For Muffy Kids and Muffy Baby, make sure the size is adjusted to fit the child's head correctly; a loose fit reduces protection.
Find the manual for your product here:
Earplug with interchangeable filter
Hold the earplug body firmly and use the small notch to swap the filter — never pull on the filter itself. Insert by pulling your ear gently upward and backward, then rotate the earplug inward until it sits flush. The filter should face outward. A correct fit means the earplug stays in place without pressure. If the medium tip doesn't feel right, try switching to a small or large. Can't find the right tip size or having trouble changing the tips? Take a look here.
Find the manual for your product here:
Earplug with handle
Hold the handle and insert the tip into the ear canal with a gentle rotating motion. Pull your ear upward and backward first to straighten the canal. The handle should sit comfortably outside the ear without needing to be pushed in. If the earplug feels loose or falls out, try a different tip size.
Find the manual for your product here:
SleepDeep
SleepDeep uses a different fit compared to standard earplugs. Insert the tip gently into the ear canal - no deep insertion needed. The earplug rests at the entrance of the ear canal, so it should feel comfortable even when lying on your side. If you experience any discomfort, check the tip size; SleepDeep comes in multiple sizes for a reason.
Find the manual here:
Other
Insert the earplug by gently placing the flanged tip into the ear canal - no deep insertion needed. Pull your ear upward and backward to open the canal, then press the plug lightly until it sits flush and feels sealed. Make sure there are no gaps; a proper seal is what keeps water out. Do not insert too deeply. Remove slowly and carefully — never yank the earplug out, as sudden removal can affect your eardrum. After use, rinse with clean water and store in the pouch.
Find the manual for your product here:
- WaterSafe Pro
- WaterSafe — manual coming soon
Still not satisfied?
Our portal makes it quick and easy. Click the button, enter your order details, select your product and reason, then choose your preferred refund method. You have 100 days from delivery to start your return.
Our 100-day satisfaction guarantee
Any Alpine product you're unsatisfied with due to fit, comfort, or noise reduction - even if used.
From the date of delivery.
Yes, we encourage you to use the product for a few days before submitting a return request. This gives your ears time to adjust.
How to return
Use the return portal linked on top of this section or in the footer. It takes just a few minutes to submit your request.
Make sure your product is returned with all original accessories and packaging, handled with care.
Return shipping is at your own cost. At checkout you can opt in to our free returns programme - if you did, your return is covered. Not opted in? You can still return via the portal and pay shipping yourself.
Refunds are processed as quickly as possible and no later than 30 days after we receive your return. You can choose between a refund via your original payment method or store credit.
Custom made earplugs
Custom made earplugs fall outside the standard return policy. Please contact our customer service for information specific to your order. This applies to op maat orders placed via our NL, FR, and BE webshops.