Returns & Warranty
Can I return my product/order?
Yes, we have a 30-day no-questions-asked return policy. However, due to strict hygiene precautions, we only accept returns of earplugs where the packaging remains unopened. If the packaging has been opened, we are unable to accept the return. If you wish to return a product please use the return address as mentioned down below. When returning a product always mention your order number! If you have any questions regarding our return process please contact our customer support for further assistance.
Alpine Returns Department
2260 118th Ave N.
St. Petersburg, FL 33716
Right of withdrawal upon delivery of products
Upon the purchase of products, you have the possibility to dissolve the agreement without provision of reasons within thirty days. This period takes effect on the day after receipt of the product by or on behalf of you. During this period, you are to handle the product and the packaging with care. If you exercise your right of withdrawal, you will return the product with all included accessories and in its original packaging to Alpine Nederland B.V. in accordance with the instructions issued by Alpine Nederland B.V.
Costs in case of withdrawal
If you exercise your right of withdrawal within 30 days, we will reimburse the amount paid for the product as well as possible shipment costs paid with your order. Shipping costs from your order are only refunded in case you return the complete order. The costs for returning the product will be at your own expense. We will reimburse the amount paid as soon as possible, however at the latest within 30 days after the return shipment or withdrawal. The amount paid will be refunded using the same paying method used with placing your order.
Exclusion of right to withdraw
If you don’t have a right of withdrawal, Alpine Nederland B.V. can only exclude this if Alpine Nederland B.V. has clearly specified this in the offer, in due time prior to the signing of the agreement.
What should I do if I receive a wrong or incomplete order, or experience a defect?
We assemble our products with the greatest possible care. Do you, nevertheless, believe something might me missing with the delivered product or even broken? Please contact our customer support for further assistance.
I am experiencing some fitting or attenuation problems of my product. What do I do now?
Our earplugs are universal products which form is based on the mold of an average ear. Because the earplugs are made from thermoplastic material, they adapt easily to the shape of the ear canal. That’s why they fit almost everyone and effectively reduce noises. Please follow the included instructions carefully to assure as correct fit.
Are you having difficulties inserting the earplugs and do they tend to fall out?
Then you probably have a relatively smaller ear canal. It that case we would recommend using the Alpine Pluggies Kids.