Product information
Customer Support
Find answers to frequently asked questions or contact our customer service.
If you’re not sure which product suits you best, the Alpine Product Selector can help!
Based on a few questions, it will recommend the product that’s the best match for you.
Have you lost your product manual? No problem!
You can find our different product manuals through the product page FAQ "Is there a manual".
The SNR value (Single Number Rating) is a European standard used to compare the noise reduction level of different hearing protectors. Independent laboratories test earplugs and earmuffs to determine the SNR of a product.
In the United States, the standard used is NRR (Noise Reduction Rating) instead of SNR. This standard is slightly stricter than the European one. The higher these ratings, the more the hearing protection reduces noise.
Often, both the NRR and SNR ratings are listed on Alpine product packaging.
You can read more about SNR and NRR in this blog.
Instructions for Earplugs:
- Hold the end of the earplug (filter side) with one hand.
- Gently pull the top of your ear upward and outward with your other hand.
- Carefully insert the earplug into your ear canal.
- The earplug fits correctly when you feel no pain or pressure. Depending on the type, you can switch to a smaller or larger size to achieve the best fit.
Product-specific instructions:
Specific instructions for your Alpine product can be found on its product page. Visit the product page for more information.
Video instructions for custom-made earplugs:
We recommend cleaning Alpine earplugs with lukewarm water and soap, or with the disinfecting Alpine Clean cleaning spray.
After washing, dry the earplugs with a cloth or tissue. Once dry, the earplugs are ready to use immediately.
Please note: Products with a mesh filter (like PartyPlug Pro and Tune) should not be submerged in water as this may affect the filter.
If your product has a manufacturing or material defect that was present at delivery, we replace it or refund you, and we cover all shipping costs. On top of that, our 100-Day Satisfaction Guarantee lets you return a product within 100 days if it isn't right for you. Normal wear and tear is not a defect: with regular use, universal earplugs last about 3–6 months and earmuffs about 9–12 months.
You can find all details in our Guarantee & Return Policy.
If you use earplugs for a long time, they can expand and change color. That’s why brand-new earplugs may sometimes be smaller than your used ones.
We recommend cleaning your earplugs regularly and replacing them every 3–6 months with frequent use.
Ordering and payment
You can pay with credit card (Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay and Elo), Shop Pay, Google Pay and Apple Pay. You can also choose the fast checkout option via Shop Pay, Google Pay or Apple Pay
See all payment methods here.
We do not offer Afterpay, Klarna, or any other methods to pay later.
Checkout+ is an optional product that secures free returns on your order. In your cart, you have the option to purchase Checkout+ ($1.98 incl. VAT). Checkout+ cannot be purchased afterwards.
You can also select "Continue without free returns" to purchase your product(s) without Checkout+. If you choose to return your item(s) in this case, a return fee of $5.95 will be deducted for the return label and handling costs.
Orders are often processed very quickly. An order can only be canceled or modified before it has been packed.
Therefore, we cannot guarantee that our customer service team will be able to change or cancel your order in time.
How to see and use your store credit
- Your store credit is linked to your email address.
- If you have an account, you can see your balance when you log in.
- You’ll also receive an email when store credit is issued, showing the amount.
- Add the products you want to your cart.
- Go to checkout.
- Use the same email address that received the store credit.
- Your available store credit will be automatically applied.
- If your order total is higher, you can pay the remaining amount using another payment method.
- If your order total is lower, the remaining store credit will stay available for a future order.
- Store credit cannot be exchanged for cash.
- Store credit can only be used in our webshop.
- If you return an order paid with store credit, the refund will be issued as store credit again.
If you think your store credit is missing or not applied correctly, please contact our customer service team. We’re happy to help.
Shipping
On working days, if ordered early in the day, your order will be processed and shipped out on the same day.
If you ordered in the weekend, your order will be processed on Monday.
Orders placed on business days before 2:00 PM ET ship same day. Orders after 2:00 PM ET ship the next business day. US delivery typically takes 2–3 business days.
Delivery times may be extended during holidays.
Shipping costs for orders below $20 are $3.95.
Free shipping applies for orders above $20.
We no longer ship to Canada and Mexico from the USA. However, our products are still available in Canada and Mexico through Amazon.
Easily track your order using your order number or tracking code on this dedicated tracking page.
Your order number is stated in the confirmation email you receive after placing your order.
You will receive a tracking number from the delivery partner when your order has been packed. US deliveries are handled by DHL, UPS, USPS, or local carriers depending on your location. If you haven't received this code, please check your spam box.
All orders will be shipped directly to the address you provide as a parcel or a mailbox letter. Orders with 1-2 earplugs will be sent in a letter for mailbox delivery, and a larger quantity or larger item (e.g. earmuff) will be delivered as a parcel.
Currently, we don't offer delivery to pick-up points.
Orders can be shipped to the United States. Unfortunately we no longer ship to Canada and Mexico.
Shipping to other countries is possible, by switching to one of our other stores using the country switcher at the bottom left of the page.
Order issues & returns
Start a return in our return portal and choose "defective, damaged or incorrect", and add a photo of the product. These returns are always free.
We apologize if anything is missing from your order! Please contact our customer service at support@alpinehearingprotection.com, provide your order number and the missing item. We will send it to you immediately at no extra cost. Prefer store credit for our webshop or a refund? That’s of course also possible.
Start a return in our return portal and choose "defective, damaged or incorrect", and add a photo of the product. These returns are always free.
Not happy with the comfort, fit, size or noise reduction? With our 100-Day Satisfaction Guarantee, you can return the product within 100 days of delivery through our return portal. We recommend using it a few times first: it often takes a little time to get used to new earplugs. A flat return fee of $5.95 is deducted, unless you have Checkout+. Our fair use conditions apply.
You can return a product:
- within 100 days of delivery, under our 100-Day Satisfaction Guarantee, if the product isn't right for you;
- at any time if the product is defective or incorrect: we cover all shipping costs.
Note: If you purchased your Alpine product through a retailer (such as Amazon or a pharmacy), the return process must go through the original seller's customer service.
Within 14 days of receiving your returned product, via your original payment method.
Start your return in our return portal. Enter your order number and email address, select the product and the reason, and you'll receive a prepaid return label. Pack the product with its accessories and, where possible, the original packaging.
A standard return through our return portal costs a flat fee of $5.95, deducted from your refund. If you added Checkout+ to your order, your return is free. Returns of defective, damaged or incorrect products are always free.
Checkout+ is an optional add-on you can choose at checkout for $1.98 per order. With Checkout+, returns from that order through our return portal are free, so no return fee is deducted from your refund. Checkout+ is never pre-selected.
Yes, as long as you haven't used it for a return, for example if you added it by mistake. Just contact our customer service. Once you've used Checkout+ for a free return, it isn't refunded, because it paid for that return.
Our 100-Day Satisfaction Guarantee is meant for individual customers. To keep it fair:
- it applies to your first purchase of a product type;
- it covers single items, not bulk orders or several items of the same product type;
- it covers dissatisfaction with comfort, fit, size or noise reduction, not a wrong color, style or variant;
- it can be used at most twice in 12 months.
We may refuse a request if there is a pattern of misuse. This does not affect any rights you may have under applicable law.
Newsletter
You can sign up for our newsletter via the pop-up or through the email field at the very bottom of the website. As a nice bonus, you’ll receive a 10% discount code when you sign up.
If you signed up for our newsletter, you will receive a discount code by email. If you haven’t received it, please check your spam, junk, or promotions folder.
If you still can’t find the code, contact our customer service for assistance.
You’ll receive expert tips on ear care, early access to new product launches, special offers, and exclusive discounts. Plus, you’ll get 10% off your first order.
Every email contains an unsubscribe link. Can’t find it? Our customer service will be happy to help you.
Would you like to place a business order with Alpine?
Visit our business pages and get in touch to learn more about our solutions for festivals, clubs, venues, races, influencers, and other corporate partnerships.
Contact Us
Can’t find your answer? We’re happy to help you further!