Refund policy

This policy explains your rights and options when returning a product purchased from Alpine's US webshop. It covers our 100-Day Satisfaction Guarantee, your rights for faulty goods, and how our online returns portal works, including the Checkout+ option.

1. How Returns Work 

All returns are managed through our self-service return portal, accessible via the link in the footer of our website. Once your return is approved, you receive a prepaid return label as a QR code or barcode by email, no printing required. Pack your item securely and drop it off at any participating parcel point. 

2. Return Fees: Standard and with Checkout+ 

Whether a return fee applies depends on whether you purchased Checkout+ when you placed your order. 

Without Checkout+ 

If you checked out without Checkout+, a flat return fee of $5.95 applies for returns under the 100-Day Satisfaction Guarantee. This fee covers your prepaid return label and return handling. The fee is deducted from your refund. You are not charged separately. 

The exact fee amount is displayed in the return portal before you confirm your return request. 

With Checkout+ 

Checkout+ is an optional add-on you can choose when placing your order. It is shown at checkout with your order total, alongside a 'Continue without free returns' option. Both are clearly presented so you can make an informed choice. 

If you purchase Checkout+ ($1.98 incl. VAT), no return fee is deducted for eligible returns under the 100-Day Satisfaction Guarantee. Checkout+ must be added during the original purchase. It is not available separately after checkout.

Checkout+ sales tax treatment varies by state. The applicable tax will be calculated at checkout. For questions about tax, contact support@alpinehearingprotection.com.

When no return fee applies 

3. 100-Day Satisfaction Guarantee 

If a product does not meet your expectations due to fit, comfort, sizing, or insufficient noise attenuation, you may return it within 100 days of delivery. We encourage you to use the product at least a few times before submitting a return request. This gives the product a fair chance to settle, and for you to assess whether it works for you. 

4. Fair Use Policy 

The 100-Day Satisfaction Guarantee is a voluntary commercial benefit offered to individual consumers. To keep it fair and sustainable for everyone, the following conditions apply. 

Eligible returns must meet all of the following: 

• First purchase of that product type per customer. The guarantee applies once per product type. This applies even if the first purchase was a gift and the second was for personal use; the guarantee covers the first purchase of each product type per customer regardless of the intended recipient. 

   

• Single item only. The guarantee does not apply to bulk or multi-item orders of the same product type.

• Qualifying reason. The return must be due to dissatisfaction with comfort, fit, sizing, or noise attenuation. Returns due to ordering the wrong colour, style, or variant are not covered. 

Alpine reserves the right to: 

• Decline a claim where purchase history indicates a pattern consistent with misuse, such as repeated return requests for the same or equivalent product type across multiple orders. Any such decision is applied case-by-case with documented reasoning. 

   

• Exclude a customer's future purchases from the 100-Day Satisfaction Guarantee in cases of demonstrated misuse. 

5. Defective or Incorrect Items

f your product arrives defective, not as described, or does not function as expected under normal use, you are entitled to a remedy under Alpine's express warranty and applicable implied warranties under state law (implied warranty of merchantability, UCC Section 2-314). 

All return costs for defective or incorrect items are covered by Alpine. Submit your claim via the return portal and attach a photograph of the fault or incorrect item when prompted. 

6. Incorrectly Ordered Items 

If you ordered the wrong product, including entering an incorrect delivery address, or selecting the wrong colour, style, or variant- this is treated as a buyer error. 

Returns are accepted, but: 

• The flat return fee applies (Unless you purchased Checkout+ with your order) 

   

• Refunds cover the product price only. Original outbound shipping is non-refundable 

7. Product Warranty 

8. Normal Wear and Tear

Most Alpine products are designed for regular or intensive use and are made from materials that naturally wear over time. Normal wear and tear is not considered a defect under the legal guarantee. 

Typical lifespans under regular use: 

• Non-custom earplugs: approximately 3 to 6 months (material may tear, expand, or hygiene can no longer be guaranteed)
• Earmuffs: approximately 9 to 12 months (ear cushions, headband padding, or sizing brackets may wear out) 

These are indicative lifespans to help you plan product replacement. They do not affect or shorten your 2-year legal guarantee for manufacturing defects that were present at the time of delivery. 

How long a product lasts depends on: 

• Frequency and duration of use
• Exposure to sweat, dirt, moisture, or heat
• Cleaning and storage habits

9. Refunds 

Refunds are processed via your original payment method within 14 days of Alpine receiving your returned item. 

10. Personal Data and Warranty Claims

If you have previously submitted a data deletion request, we will have retained your order number, product type, and delivery date for the duration of the applicable warranty period, as permitted under CCPA Section 1798.105(d) (retention necessary to complete the transaction or comply with a legal obligation). If all data was deleted, you may need to provide alternative proof of purchase to support a warranty claim.

11. Purchases Made Outside the Alpine Webshop

This return policy applies exclusively to purchases made directly through the Alpine webshop (alpine.eu and its country-specific domains). The conditions below explain what applies when you purchased an Alpine product through a different channel. 

Physical retailers, pharmacies, and other stores 

If you purchased an Alpine product from a physical retailer, pharmacy, or other store, that seller is your point of contact for returns and refunds. Their return policy applies. Alpine is not the seller in these transactions. 

However, if the product is defective or shows a fault within the legal warranty period, you may contact us directly at support@alpinehearingprotection.com. We will do our best to support you, though the legal obligation rests with the retailer.

Marketplace purchases (e.g. Amazon) 

If you purchased an Alpine product through a third-party marketplace such as Amazon, the return and refund conditions of that platform or seller apply. Please initiate your return through the marketplace where you made your purchase. 

If you purchased directly from an official Alpine storefront on a marketplace, contact us through the marketplace customer service channel.

Festival and event purchases 

Alpine sells products directly at festivals and events. In these cases, Alpine is the seller and the full legal guarantee of conformity applies for 2 years from the date of purchase. 

The following apply to festival and event purchases: 

• Proof of purchase (receipt or transaction) is required for any warranty or defect claim 
  
• The 100-Day Satisfaction Guarantee does not apply to festival and event purchases
• For defect or warranty claims, contact us at support@alpinehearingprotection.com with your receipt and a description of the issue

13. Dispute Resolution 

If we are unable to resolve a complaint to your satisfaction, you may contact: 

14. Contact 

Return portal: https://alpinehearingprotection.loopreturns.com/ 

Email: support@alpinehearingprotection.com 

Post: Alpine Nederland B.V., Europalaan 40, 3526 KS Utrecht, Netherlands